Ratova AI ("Ratova," "we," "us," or "our"), a DBA of Lerdds Inc., respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to ratovaai.com and to communications you have with us, including email, phone, and text messaging.
1. Information We Collect
We collect information you provide directly to us, including your name, email address, phone number, company name, and any details you share when you contact us, book a consultation, or engage our services. We also collect limited technical information automatically when you visit our website, such as IP address, browser type, pages visited, and referring URLs.
2. How We Use Your Information
We use your information to respond to enquiries, schedule and conduct consultations, deliver and improve our services, send service-related communications, and comply with legal obligations. We do not sell your personal information.
3. Sharing & Third-Party Services
We use trusted service providers to operate our business, including Calendly (scheduling), Cloudflare (website security and performance), Amazon Web Services (hosting and infrastructure), Anthropic (AI processing), and Resend (email delivery). These providers process information only as needed to perform services on our behalf and are bound by their own privacy and security obligations. We may also disclose information when required by law.
4. Text Messaging (SMS)
If you provide your mobile phone number and opt in to receive text messages from Ratova AI, we may send you SMS messages related to your enquiry, appointment scheduling and reminders, service updates, and account notifications.
Your consent and your information stay with us. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with or sold to any third parties. Information shared with our service providers (such as our SMS delivery provider) is used solely to deliver the messages you have opted in to receive.
Message frequency and rates. Message frequency varies based on your interaction with us. Message and data rates may apply. Please contact your mobile carrier for details about your plan.
Opting out. You can opt out of SMS messages at any time by replying STOP to any message. After you send STOP, we will send one final message confirming you have been unsubscribed, and you will receive no further messages unless you opt back in. For help, reply HELP or contact us at hello@ratovaai.com.
Consent to receive text messages is not a condition of purchasing any goods or services from Ratova AI.
5. Health Information (HIPAA)
Where Ratova AI provides services to healthcare organizations that involve protected health information (PHI), we do so as a business associate under the Health Insurance Portability and Accountability Act (HIPAA). PHI is processed only under a signed Business Associate Agreement (BAA), only on HIPAA-eligible infrastructure, and only as necessary to perform the contracted services. We do not use or disclose PHI for marketing purposes. Our website and general business communications are not intended for the transmission of PHI — please do not include health information in contact forms or emails.
6. Data Security
We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and at rest, access controls, and hosting on secured infrastructure. No method of transmission or storage is completely secure, but we work to protect your information using industry-standard practices.
7. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at hello@ratovaai.com. We will respond to verified requests within a reasonable timeframe and as required by applicable law. You may also opt out of marketing emails at any time using the unsubscribe link in any message, and opt out of text messages by replying STOP.
8. Cookies
Our website uses essential cookies for security and performance (including those set by Cloudflare) and may use basic analytics to understand how visitors use the site. You can control cookies through your browser settings; disabling essential cookies may affect site functionality.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Ratova AI (a DBA of Lerdds Inc.)
Email: hello@ratovaai.com
Website: ratovaai.com