These Terms & Conditions ("Terms") govern your use of ratovaai.com and your engagement with Ratova AI ("Ratova," "we," "us," or "our"), a DBA of Lerdds Inc. By using our website or engaging our services, you agree to these Terms. If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company.
1. Services
Ratova AI provides AI automation services for businesses, including voice agents, lead follow-up automation, review management, content services, and related consulting and implementation work. The specific scope, deliverables, and fees for any engagement are set out in a separate written agreement or order form, which controls in the event of any conflict with these Terms.
2. No Guarantee of Results
Our services are designed to improve business operations, but outcomes depend on many factors outside our control, including your market, your responsiveness, and third-party platforms. We do not guarantee specific results, revenue, lead volume, rankings, or other business outcomes.
3. Payment & Cancellation
Fees, billing frequency, and payment terms are set out in your service agreement. Unless otherwise stated in writing: fees are due in advance for each billing period; late payments may result in suspension of services; and either party may cancel with written notice as specified in the service agreement. Setup fees and completed work are non-refundable.
4. Client Responsibilities
You agree to provide accurate information, timely access to accounts and systems reasonably required to deliver the services, and to use the services in compliance with all applicable laws, including telemarketing, text messaging, and privacy laws applicable to your own customers.
5. Intellectual Property
We retain all rights to our pre-existing tools, software, platforms, prompts, workflows, and methodologies. Upon full payment, you receive a license to use deliverables created specifically for you as part of the engagement, for your internal business purposes. Nothing in these Terms transfers ownership of our underlying platform or technology.
6. Confidentiality
Each party agrees to protect the other's confidential information with reasonable care and to use it only for purposes of the engagement. This obligation survives termination of any agreement between us.
7. Third-Party Services
Our services rely on third-party platforms and providers (such as telephony carriers, hosting providers, and AI model providers). We are not responsible for outages, changes, or limitations imposed by third parties, though we will make reasonable efforts to mitigate disruption to your services.
8. SMS Messaging Terms
By providing your mobile phone number and opting in, you agree to receive text messages from Ratova AI, which may include responses to your enquiries, appointment scheduling and reminders, service updates, and account notifications. Consent is not a condition of purchase.
- Message frequency varies depending on your interaction with us.
- Message and data rates may apply. Charges are billed by your mobile carrier under your plan.
- Opt out at any time by replying STOP. You will receive one final confirmation message, after which no further messages will be sent.
- Get help by replying HELP or emailing hello@ratovaai.com.
Carriers are not liable for delayed or undelivered messages. Mobile information and SMS opt-in consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for details on how we handle your information.
9. Limitation of Liability
To the maximum extent permitted by law, Ratova AI's total liability arising out of or related to the services shall not exceed the fees paid by you to Ratova AI in the three (3) months preceding the event giving rise to the claim. In no event shall either party be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, even if advised of the possibility of such damages.
10. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to its conflict of laws principles. Any dispute arising under these Terms shall be resolved in the state or federal courts located in Texas.
11. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.
12. Contact Us
Questions about these Terms can be directed to:
Ratova AI (a DBA of Lerdds Inc.)
Email: hello@ratovaai.com
Website: ratovaai.com